E-Z-Hook must be notified within 30 days from invoice date of any discrepancy with order due to shipment error or defective product. No product will be accepted for return or exchange without RMA authorization from E-Z-Hook. For authorized product returns due to customer order error a restocking fee may apply. Based on product type and quantity the restocking fee may be as much as 50%. All custom parts are non-cancelable and non-returnable at time of placement, as are any orders quoted or communicated as such.